Protecting Your Customer List

Well I might not blog regularly, but one thing I do every single day, pretty much without fail, is check the daily Dilbert.

Here’s another fun one for you:

Dilbert.com

Dilbert has this amazing way of making a fun situation out of everyday business topics.

The issue here is how well are you protecting your list (you DO have a list, right?). And by protecting, I’m not talking about selling your names to the highest bidder; hopefully you’re well beyond that point. A responsive list is worth far more to YOU than the few bucks you’ll get by shilling it around.

Maybe you’ve heard of the Syndicate… Frank Kern’s little group of BFF’s who mail for each other night and day ad nauseum.

Or perhaps you’ve been tempted to JV with the first person that asks…

Well, mailing FOR other people is essentially giving your list away, except that you’re not selling it.

And you need to be extremely aware of who and what is being exposed to your list, because long term, the profits off a single JV simply don’t compare to keeping the integrity of your list intact.

You mail out an offer that turns out to be rather questionable, and you go down several notches in your subscriber’s eyes… every single time. Pretty soon, this can be a recipe for a non-responsive list.

I recently received one of these “JV Invitation” style emails. In it the guy was talking about the product owner’s own list, which was apparently over 100,000 names. Apparently, this gave him the ability to send hordes of traffic with a single email.

I would have been marginally impressed, if he had left it there. However, he quickly jumped in and defined “hordes” as being “over 5000 clicks.”

Wait a sec, did he say “5000″? That’s only a 5% click through rate! Actually, it’s less, considering his list is apparently bigger than 100k… In my world, 5% is darn near dead. I routinely get more volume than this out of lists a quarter the size.

Interesting though eh? Of course I’m jumping in making assumptions here, because I really don’t know all the details in this particular case, but in general, I’ll say that if you participate in the mailing frenzy each and every time they ask, pretty soon there’s nothing that differentiates you from everyone else anymore, and at that point, why bother reading what you have to say?


Are You Simply Guessing?

I just discovered there’s an embed code on the daily Dilbert, so you can expect to start seeing some of those on here hehe. Here’s a great one from today:

Dilbert.com

Moral of the story though is marketing should be actions you take based on information you have about your clientele. It should NOT be shooting around in the dark…

So head on over to Quantcast.com, or Alexa, or one of the various other places online that give you things like that and get busy figuring out your demographics, for starters!

Marketing FAIL

Driving around town lately, I’ve noticed a number of these ads at the bus stops.

Now I guess on the one hand, at least this got my attention. But, that might have something to do with the fact that I read pretty much every ad I see, just to see what they’re doing or not doing.

After all, that’s the game we play, right?

So what’s the big deal about this ad? Part of me wants to just throw it out there as comment fodder, but then on the other hand, there’s a valuable lesson to be learned here, and I don’t want to pass it up.

FIRST FAIL:

This ad is all about them.

Here’s a thought for the day:

Your customers do not care about you, they care about themselves.

It is only when you align your interests with theirs that they begin to care. So making an ad that is so blatantly about themselves has zero appeal to the customer… in my humble opinion.

SECOND FAIL:

The SECOND FAIL in this ad (there are more – if you spot them, please comment below) is that there is no offer.

This is the epitome of the “build it and they will come” mentality.

“We’ve got such great printing, customers will automatically choose us for their needs”

You’ve most likely heard it said before that if you don’t ask for the sale, most times you’re not going to get it.

THIRD FAIL:

The THIRD FAIL is that we’re not even told what their product is. After all printers typically deal in quite a range of products… do they specialize in anything? Are they a Jack of All Trades? Master of None?

Are they the best brochure printer in town, or do they just do bus-stop banners?

Have you ever seen a grocery store advertise themselves by saying something like: “We’re awesome” ?

No, you get flyers in the mail with specific offers and specials. Note I mentioned SPECIFIC…

Ok, no more freebies. I already hinted at another FAIL in this ad, and I could keep on going, but let’s open this up. Can you spot more problems with this ad? If so, leave a comment below and get the ball rolling.

The True Guru Marketing Strategy

Salty Droid

I don’t consider myself to be as naive as most in the internet marketing crowd appear to be these days, though I’ve been there, done that, and bought the t-shirt. After all, back in the day, Google Cash is the make money ebook that got my ball rolling to start with.

That said, until quite recently I had at least a semblance (and in some cases, a bit more than that) of respect for the likes of StomperNet, Kern & Co and some of the other big names in our industry.

That was until I was introduced to the Salty Droid. Yes, it is indeed quite salty, but at the same time, a bit of an eye opener. Regardless of what you may think of the Droid himself, his writing style, or his caustic method of name-calling, you can’t really argue too much with the PDFs he’s posted of actual legal documents that reveal some of the goings-on behind the scenes at StomperNet. Feel free to read for yourself, if you’re bored or interested. It’s not really the thrust of this post.

All that got me to thinking though. These gooroos, when was the last time you saw them running a PPC campaign? How about out-seoing each other for top spot in one of the launches? Nope, the only action you see from them is via their list.

These guys have built up massive lists, mostly back in the heyday, and now their prime contribution to the internet marketing niche is their ability to drive traffic via their list to whatever offer they choose.

Which got me to thinking… what’s the real winning strategy in internet marketing?

Well, you might say it is SEO, or PPC, or PPV, CPV, or some other acronym with a couple hundred dollar price tag, but in reality the winning strategy is having a list, and knowing what to do with it. Add to that having your own product.

The best education you can get from these gooroos is to watch them rather than transact with them.

At the end of the day, your long term security comes from having a list. Google can slap you silly, but they can’t take your list. Perhaps an affiliate manager dumps you – still they can’t take your list. It doesn’t really matter what kind of nasties come your way, if you can hang onto your list, and maintain a trustworthy connection with them, then you will be ok, long term.

Sure, there are many different means of listbuilding. I’ve chosen PPC primarily for my own, because it is *fairly* dependable. Ideal? No, free would be nice. But SEO is a wizardry that I’ve yet to master, and in the meantime, I’ve got PPC. Perhaps you choose JV traffic, or something else. But build yourself a list.

Next up, have a product. Having your own list puts cards in your hand. Having your own product(s) gives you jokers. Or aces. Or whatever is good in your game of choice.

If you look closely, this is the true strategy that the gooroos are using. They’ve got products, and they’ve got lists. Between those two things, their methods vary slightly, but that is the basic idea. You can bet your bottom dollar they didn’t get rich by gaming the system with some new-fangled software that now rules the interwebz. Afterall – how often have you even seen them using these tactics they flaunt so frequently?

Ok, time for review:

Build a list, get a product. Order is not important.

WordPress 3.0 Just Released

wordpress

Well, partway through today I started noticing WordPress 3.0 was available as an upgrade on my sites… I always love new WordPress versions (especially the big updates) because WordPress is already so cool to start out with.

I thought I’d take a moment and write a post about why I love WordPress so much – from an internet marketing perspective.

The main reasons:

  • Super easy installation (takes 1 minute via CPanel)
  • Very SEO friendly, out of the box (it isn’t hard to rank an basic site on the right terms)
  • Plugins (I don’t think enough can be said on this front – to date there is almost nothing I haven’t been able to bend, twist or contort WordPress into doing for me – and most of that has been accomplished via third party plugins that are readily available)
  • Themes. I’ve forked out well over a thousand bucks for premium themes, so I’ve got a nice collection now, but premium themes take WordPress to new levels and allow things you just can’t do out of the box. They let you make a very cool content management system look good. My current favorite? Headway.
  • Automation. Autoblogs are fun – and WordPress is a very cool platform to develop them from, simply because of all the very advanced plugins that are available for WordPress.
  • Compatibility. Because WordPress is based on PHP, it is easy to find scripts to work with it, and equally easy to find programmers who can work on it.
  • Ease of use for things that would normally require a programmer. Right on this page, as I’m writing this, I have options like allowing comments, hiding this post from the feed, creating a thumbnail for the post, autotagging it, posting it directly to Twitter, inserting a YouTube video – all with a couple clicks, and that is a tiny list of what is available!

This list is by no means exhaustive, but it is what sprung to mind. The more powerful WordPress gets, the more we’ll be able to do with it. (That’s probably self-evident, but I’ll say it anyways =).

I find it fascinating that this open-source software has truly spawned an entire industry – WordPress related plugins and themes are big sellers online.

The one thing I would love to see is true multi-domain support in the WordPress core. Now THAT would be fun from an internet marketing perspective. My ever-growing network of sites can be bothersome to update one at a time, and a central control panel for the empire would be very, very cool.

Soon I’ll post my favorite plugins for WordPress; I’ve discovered some very cool ones lately that bear sharing.